SKU: STAITS
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When you
think of the times when you have had great experiences as a customer,
you automatically think of the people who made those experiences happen
for you. We instantly know when we encounter a remarkable customer
service professional, so why is it that some customer service pros just
stand out? The simple answer is that a great customer service
professional makes a choice: Every day, with every customer, on every
call, they choose to do all they can to make their customer's experience
as positive as it can be. In other words, they care. And it isn't just
that they want to care, it's that they know how to care. Somewhere along
the line they learned that to deliver remarkable customer service, you
have to choose to be Connected, Attentive, Responsible,
and Enthusiastic.
Key
training points:
Every day,
with every customer, on every call, make the choice to C.A.R.E. Great
customer service professional choose to be:
Connected:
Attentive:
- Give every customer
your full attention.
-
Guide
the call by listening, being clear and checking in.
Responsible:
- Own the call, never
take things personally, and follow through.
-
Remember,
it's your call.
Enthusiastic:
-
Treat
every customer as if they were your only customer.
Program Includes: 25 minute video, Facilitator's guide/participant's workbook and 25 pocket reminder cards with key training points.
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