SKU: AIMINS
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Most organizations recognize that exceptional service is vital to winning and retaining customers - but very few treat their internal customers with the same level of respect and support as they do their external customers.
Our brand new release Inside information aims to show people how to develop more effective working relationships with their colleagues, particularly those in other departments, through better internal customers service.
Inside information is ideal for those who want to break down "silos" in their organizations and build productive working relationships with people from different departments.
The program covers:
What internal customer service is and why it is important
Meeting internal customer needs
Communicating with internal customers
Giving personal support
The key benefits
Learners will:
develop closer, more efficient working relationships with those in other teams/departments, along with a sense of trust and shared purpose
treat internal customers in the same way as external customers
give internal customers the best possible service
communicate effectively with internal customers and identify what they expect from one another
respect and support internal customers
Information: A Video Arts Production 2008 featuring James Dreyfus, Francis Barber and James Lance.
Program includes:
DVD (20 minutes)
DVD extras (7 minutes)
Course leader's guide on disk
Delegate worksheets on disk Powerpoint slides on disk
Self-study workbook on disk
Due to contractual restrictions, this product is available for shipment to USA addresses only.
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