SKU: DEMIMP3
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Dr. Brian L. Joiner, founder and CEO of Joiner Associates, Madison, Wisconsin, puts the Deming philosophy in perspective in the history of management. He sees Western management practice as developing in three generations: doing it yourself, directing another person, and managing by results--the latter known as management by objective. He explains why Dr. Deming cares about results but is more concerned about the method used to try to achieve those results. The destructive results of working to achieve quotas, fulfill numerical objectives, and otherwise manage by numbers are illustrated with anecdotes.
26 Minutes
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