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1. The Guest 2. Keeping the Good Ones 3. You've Got Customers! 4. Point of Impact!

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Sort by:     SKU      Product     Price     Default     Keeping the Good Ones SKU: MPCKEE An Employee Retention Film with Humor and Heart. The message of this film is simple—Treat your team members as people first and employees second. In the end, keeping the good ones comes down to connecting with each member of your team on a regular basis. The great news is that this doesn't cost the company a dime. More Information and Pricing Details No ratings yet Point of Impact! SKU: RBVPOI Point of Impact! This is a straight-to-the-point, front-line customer service training video. It focuses on the true point of impact for an organization: that point where the customer actually comes into contact with the organization. This can be a cash register, a telephone, a reception desk, or even a web page--anywhere the customer makes a decision about the organization! The key to serving those customers, as demonstrated in Point of Impact, begins with having an A-C-E up your sleeve. A-... More Information and Pricing Details No ratings yet Right-to-Know for the Hospitality Industry SKU: MARRIG Created specifically to assist hospitality facilities of all types in complying with federal, state and municipal "Right-To-Know" regulations, these products also address the major education and training requirements in these "chemical hazard" laws. More Information and Pricing Details No ratings yet Right-to-Know for the Hospitality Industry Safety Meeting Kit SKU: MARRIG-HOSP-KIT Created specifically to assist hospitality facilities of all types in complying with federal, state and municipal "Right-To-Know" regulations, these products also address the major education and training requirements in these "chemical hazard" laws. More Information and Pricing Details The Guest SKU: MPCGUE This is the best-selling customer service training video of all time, and for good reason. Its simple message has changed the way thousands of corporations view their customers...Treat your customers as you would a guest in your home. No matter how large or small a business is, its success depends on the level of service it delivers to its customers. The choice is ours, do we treat them as an interruption in our day, or as a welcomed guest? THE GUEST uses humor to change the way we see o... More Information and Pricing Details No ratings yet The Guest Leader's Guide SKU: MPCGUE-LG The Leader's Guide for the The Guest. You must own the product for this price. More Information and Pricing Details No ratings yet We're in the Band SKU: MPCBAND "WE'RE IN THE BAND" puts the lessons of an up-and-coming rock band to the test in the business world. THE PAPERBOYS, a popular Northwest folk rock band, have a clear vision for building their fan base and achieving success. Their process of turning customers into cheering fans applies to any enterprise that relies on teamwork and customer service to succeed. More Information and Pricing Details No ratings yet You've Got Customers! SKU: VID002 In spite of all the attention given to customer service, it seems to be getting worse. What's the problem? There has been an overemphasis on the superficial—the greeter at the door, the forced smile, and the gratuitous "have a nice day." Certainly, a pleasant manner is important, but all too often meaningful service is lost while superficial friendliness masks the problem. Delivering exceptional custome... More Information and Pricing Details