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Government Harassment Video | A Clear Picture: Harassment in the Public Sector Video or DVD.
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A Clear Picture: Harassment in the Public Sector
SKU: COACLE

As you know, the best way to eliminate harassment is with effective anti-harassment training. A Clear Picture: Harassment in the Public Sector, presents the topic in a unique manner. The story is told from the point of view of a news team researching the topic of harassment in the public sector. It uses a straight-forward approach and engages the viewer with a touch of humor.


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An Invisible Man Meets the Mummy (Government Version)
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An Invisible Man Meets the Mummy (Government Version)
SKU: CRMINV-G

This entertaining film presents a lighthearted look at the rights and wrongs of customer service. It shows that everyone has customers internal, external or both—and there's no place to hide from them. Not even in
red tape.


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Cave-In Response Safety Training Video or DVD
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Cave-In Response
SKU: ACRCAV

This program trains personnel how to respond safely to a cave-in and not become a victim. It was shot with one of the country’s premier trench rescue units. If a trenching emergency occurred, would your people know how to handle it safely?


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Customer Service for Government Video
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Customer Service for Government
SKU: ACRCUSG

This customer service video shows what is takes for government agencies to provide good customer service to the public and to fellow staff members. As new employees learn the importance of giving basic respect to everyone and how to create a positive work atmosphere and minimize unnecessary frustration, experienced employees are being asked meaningful questions in each of these areas to help them determine for themselves if they are still providing the customer service they know they should.


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Government Customer Service Video | Customer Service for Municipal Employees
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Customer Service for Municipal Employees
SKU: ACRCUS

In this customer service program new city employees learn why most municipalities have become very good at serving their customers, both at serving the public and at helping fellow staff members run the city. They learn the importance of giving basic respect to each person they deal with, and the importance of being open and pleasant and truthful and sincere.


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Government Customer Service Video | Dealing with Difficult Citizens for Government
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Dealing with Difficult Citizens for Government
SKU: ACRDEAG

Encounters with difficult citizens do not happen often. In fact, they are relatively rare, but as any experienced government employee can tell you, they do happen. This video follows five difficult situations government staff members have faced in the past from the beginning of the incident to its successful conclusion, and includes explanations of how to assess the situation, how to position yourself, how to interact with the other person and how to slowly take control of the situation.


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Dealing with Difficult Citizens for Municipal Employees
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Dealing with Difficult Citizens for Municipal Employees
SKU: ACRDEA

Encounters with difficult citizens do not happen often. In fact, they are relatively rare, but as any experienced city employee can tell you, they do happen. This program gives new city employees validated techniques for calming emotionally charged situations successfully. The program follows five difficult situations city employees have faced in the past from the beginning of the incident to its successful conclusion, and includes explanations of how to assess the situation, how to position...


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e-mail essentials (Public Sector Version) Training Video or DVD
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e-mail essentials (Public Sector Version)
SKU: QMREME-PU

e-mail essentials is intended to help employees in public and private sector organizations think through the appropriate and inappropriate uses of this powerful communications tool. After viewing the program, employees will have a clearer idea of:

.QMR


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Ethics for Municipal Employees DVD
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Ethics for Municipal Employees
SKU: CONETH

Though codes of ethics for different cities may emphasize different ethical concerns, new employees viewing this program are introduced to the ethical principles common to all city codes. Through realistic situations, employees learn they are expected to keep confidential city information confidential, that they must never show favoritism, that they must not seek special privileges and must never use city property for personal use.


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Government Ethics DVD
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Government Ethics
SKU: ACRETHG

This video examines the ethical principles common to all government codes of ethics. Through realistic situations, new employees learn the ethical practices expected of them and experienced employees are questioned about how well they are still meeting those expectations. Included conflict-of-interest topics are: handling confidential information, favoritism, seeking special privileges, use of government property, doing government business with companies in which they have a financial interes...


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Inclusion Insights: Stereotypes, Lazy Brains & Unintentional Intolerance
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Inclusion Insights: Stereotypes, Lazy Brains & Unintentional Intolerance
SKU: SUNINC

This new DVD Training Program shows how the Creativity & Innovation Approach to Diversity & Inclusion works by seeking different perspectives, new ideas, knowledge and experiences.



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Mining Group Gold (Government Version)
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Mining Group Gold (Government Version)
SKU: CRMMIN_2

While much is being done to inspire contributions of the highest quality from every individual, never until now—has there been a systematic process for doing so in group settings.


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Preventing Accidents for Municipal Employees DVD
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Preventing Accidents for Municipal Employees
SKU: ACRPRE

Though we all know a lot when it comes to safety, this program explains what every new city employee must do to prevent work-related injuries, like learning emergency escape procedures, knowing where fire extinguishers and first aid kits are located, always wearing any required protective equipment and consistently paying attention to good housekeeping so spills and materials on the floor do not cause slips and falls.


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Preventing Accidents in Government DVD
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Preventing Accidents in Government
SKU: ACRPREG

In this program while new employees are learning what every government employee must do to prevent work-related injuries, experienced employees are being asked if they are still doing what they know they should be doing like: knowing emergency escape procedures, knowing where fire extinguishers and first aid kits are located, always wearing any required protective equipment and consistently paying attention to good housekeeping so spills and materials on the floor do not cause slips and falls...


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Professional Conduct in Government DVD
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Professional Conduct in Government
SKU: ACRPROG

The citizens expect their government agencies to be run efficiently and professionally. In this video new employees see what it takes to be a professional staff member, and experienced employees are asked questions to see if they are still the professional they think they are. The examined topics include: being law abiding, being businesslike, respecting government property, being sober, being moral, being honest, having a professional demeanor and why it is important to obey legitimate order...


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