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Customer Service Government Ethics Government Leadership Liability/Legal Safety Teams/Communication Sort by:     SKU     Product     Price      Default     Result pages:   1 2   A Clear Picture: Harassment in the Public Sector SKU: COACLE As you know, the best way to eliminate harassment is with effective anti-harassment training. A Clear Picture: Harassment in the Public Sector, presents the topic in a unique manner. The story is told from the point of view of a news team researching the topic of harassment in the public sector... More Information and Pricing Details Cave-In Response SKU: ACRCAV This program trains personnel how to respond safely to a cave-in and not become a victim. It was shot with one of the country’s premier trench rescue units. If a trenching emergency occurred, would your people know how to handle it safely? More Information and Pricing Details Customer Service for Government SKU: ACRCUSG This video shows what is takes for government agencies to provide good customer service to the public and to fellow staff members. As new employees learn the importance of giving basic respect to everyone and how to create a positive work atmosphere and minimize unnecessary frustration, experien... More Information and Pricing Details Customer Service for Municipal Employees SKU: ACRCUS In this program new city employees learn why most municipalities have become very good at serving their customers, both at serving the public and at helping fellow staff members run the city. They learn the importance of giving basic respect to each person they deal with, and the importance of be... More Information and Pricing Details Dealing with Difficult Citizens for Government SKU: ACRDEAG Encounters with difficult citizens do not happen often. In fact, they are relatively rare, but as any experienced government employee can tell you, they do happen. This video follows five difficult situations government staff members have faced in the past from the beginning of the incident to it... More Information and Pricing Details Dealing with Difficult Citizens for Municipal Employees SKU: ACRDEA Encounters with difficult citizens do not happen often. In fact, they are relatively rare, but as any experienced city employee can tell you, they do happen. This program gives new city employees validated techniques for calming emotionally charged situations successfully. The program follows fi... More Information and Pricing Details e-mail essentials (Public Sector Version) SKU: QMREME-PU e-mail essentials is intended to help employees in public and private sector organizations think through the appropriate and inappropriate uses of this powerful communications tool. After viewing the program, employees will have a clearer idea of: .QMR More Information and Pricing Details Ethics for Municipal Employees SKU: CONETH Though codes of ethics for different cities may emphasize different ethical concerns, new employees viewing this program are introduced to the ethical principles common to all city codes. Through realistic situations, employees learn they are expected to keep confidential city information confid... More Information and Pricing Details Government Ethics SKU: ACRETHG This video examines the ethical principles common to all government codes of ethics. Through realistic situations, new employees learn the ethical practices expected of them and experienced employees are questioned about how well they are still meeting those expectations. Included conflict-of-int... More Information and Pricing Details Preventing Accidents for Municipal Employees SKU: ACRPRE Though we all know a lot when it comes to safety, this program explains what every new city employee must do to prevent work-related injuries, like learning emergency escape procedures, knowing where fire extinguishers and first aid kits are located, always wearing any required protective equipme... More Information and Pricing Details Preventing Accidents in Government SKU: ACRPREG In this program while new employees are learning what every government employee must do to prevent work-related injuries, experienced employees are being asked if they are still doing what they know they should be doing like: knowing emergency escape procedures, knowing where fire extinguishers a... More Information and Pricing Details Professional Conduct in Government SKU: ACRPROG The citizens expect their government agencies to be run efficiently and professionally. In this video new employees see what it takes to be a professional staff member, and experienced employees are asked questions to see if they are still the professional they think they are. The examined topics... More Information and Pricing Details Public Official Liability: Employment Practices SKU: ACRPUB This video shows how public officials are often sued for employment practice claims, and it teaches them how to avoid being sued because of The Five Ds: Discrimination, Documentation, Drastic Action, Discipline and Discharge. More Information and Pricing Details Public Official Liability: Employment Practices - Public Schools Officials version SKU: ACRPUB-S This video shows how public officials are often sued for employment practice claims, and it teaches them how to avoid being sued because of The Five Ds: Discrimination, Documentation, Drastic Action, Discipline and Discharge. More Information and Pricing Details Public Official Liability: Zoning and Land use Issues SKU: ACRZONE This program explains Due Process, Ad judiciary Decisions, Discoverable Testimony and the need to follow an entity’s existing land-use regulations. Group home and adult business examples are used to show the consequences to public officials of “targeting” certain projects. Public officials are al... More Information and Pricing Details

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