SKU: CRMGEN
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When we talk about patient satisfaction, customer service plays a huge role, almost as much as the diagnosis and treatment. This entertaining video shows all healthcare employees from the receptionist to the x-ray technician that they have "moments of truth when interacting with patients and how these experiences can be perfect opportunities to deliver exceptional customer service.
Learning Points:
- Respecting patients' privacy and guarding their confidentiality.
- Actively communicating caring and respect.
- Service Recovery: Listen, apologize and resolve the problem.
- Giving patients enough information to make informed decisions.
Includes: 20 minute video or DVD and Leader's Guide
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