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Five Star Selling: Easy Steps to Great Retail Sales

SKU: MPIFIV   Watch Online! Preview the Full Length Video Preview the Workbook Perfect for new employees or freshen-up seasoned veterans, this program presents a logical, five-step selling process which new hires can easily memorize and start using with customers right away. With scenes set in a florist's shop, a hardware store, a men's clothier, a women's boutique, a shoe store, an electronics shop, and others, we follow the entire selling process from start to finish, using the following steps: Greet the customer Determine his or her needs Present merchandise Validate the selection Close the sale Includes Participant's Guide & 14 minute DVD.

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