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Dr. Deming conducts the viewer through The Funnel Experiment, a graphical illustration of the performance of a stable system and the consequences of "common sense" attempts to improve it. Dr. Deming explains that they are tampering and that tampering--depending on intuition and common sense--makes things worse. He discusses the consequences of tampering and the manager's need for Profound Knowledge. Several Deming colleagues discuss Profound Knowledge.
25 Minutes
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