SKU: DEM027
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In Part II, the discussion with Dr. Batalden and the administrators of the Reston Hospital Center turns to applications of the remaining three parts of Profound Knowledge to process improvement (variation, theory of knowledge, and psychology) and the changing culture of the organization as people gained experience in working with theory and statistical tools. The 14 Points are restated to express their application to the circumstances of the hospital organization. Hospital staff discuss the approach to implementation and examples of improvements leading to new knowledge.
28 Minutes
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