Deming Volume #26 - A Study in Continual Improvement, Part I

This case in hospital management illustrates how Profound Knowledge applies universally to all organizations. Dr. Paul Batalden, Chairman of the Institute for Health-care Improvement and long-time Deming practitioner, and administrators of Virginia's Reston Hospital Center discuss the imperative to viewing an organization as a system, how this leads to cooperation needed for continual improvement, and how new knowledge results. The diagram of the hospital's system for producing services and information conforms to Dr. Deming's diagram of production as a system.

28 Minutes