SKU: DEM025
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In the second part of the Zytec story, managers and employees describe their seven-year experience of continual improvement, rewards for risk-taking, the ways in which they seek process improvements, constraints posed by the old system, and the use of data and statistical tools. They tell about the effort to discard performance appraisals, quotas, and incentive awards for the sales force. Company leaders discuss their perspective on the benefits of the Baldrige competition and talk about the meaning of "continual" in the new culture.
24 Minutes
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