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Deming Volume #23 - Putting Deming and the Baldrige Award together

SKU: DEM023 No ratings yet With contributions from Dr. Curt Reimann, Cadillac general manager John Grettenberger, and several Deming students, this video shows the many correspondences between Dr. Deming's 14 Points and the seven criteria of the Malcolm Baldrige National Quality Award. Charts graphically display the relationships. Deming questions the extent to which qualities like leadership, education and training, and the degree of customer focus and satisfaction can be measured or evaluated. 32 Minutees

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