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Deming Volume #17 - People Systems: The Toughest Challenge

SKU: DEM017 No ratings yet The Powertrain Division of General Motors, suppliers of engines and transmissions, decided to stop ranking its employees. It replaced annual personnel appraisals with a personal development plan. Developed with Dr. Deming's help, the plan teaches managers how to help employees improve their skills, education, and understanding of how their work fits into the Division's aims. Senior managers discuss the difficulties they experienced in changing and how the plan helped create an environment that supports cooperation and joy in work. 27 Minutes

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