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Vernay managers and workers tell how their ability to produce improving quality resulted from cooperation. Cooperation enabled them to work on process improvements in an atmosphere of shared acceptance of the company's goals. They speak of overcoming resistance to change as they learned new ways to communicate about processes and to work in teams. Dr. Deming talks about the leadership qualities of a good manager, the relationship between continual improvement, personal development and increasing profits or mission success.
23 Minutes
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