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1. Give 'em the PICKLE! 2. The Guest 3. 50 Activities for Achieving Excellent Customer Service 4. Remember Me? Third Edition 5. 20 Training Workshops for Customer Service

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New Products   Service Impact! Customer Service Series The Guest - Second Edition What's Your Pickle? Actions & Attitudes: Providing Extraordinary Customer Service It's a Dog's World - Second Edition Bestsellers   Give 'em the PICKLE! Remember Me? Third Edition So HELP Me - Employee Edition The Guest Who Cares?

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Sort by:     SKU      Product     Price     Default     Result pages:     1 2 3 4 5 6 No ratings yet What Do You Say? SKU: MPCWHAT This fast-paced, fun and entertaining video or DVD literally answers the question “What do you say?” when faced with those awkward and difficult customer service moments. More Information and Pricing Details What's In It For Me? Motivate Employees from Their Perspective SKU: WORWHA If you've ever wondered if you should invest in a state-of-the art customer service training program, consider these two facts: Good customer service: 70% of disgruntled customers will do business with you again if you resolve the complaint in their favor. Bad customer service: It costs six times more to attract a new customer than it does to keep an existing one. More Information and Pricing Details What's Your Pickle? SKU: MPCPIC In this brand new sequel to Give em the Pickle, Bob hits the road in his red 1954 Cadillac convertable in search of "all-star" Pickle givers form across the nation.He uses the best of these stories to create an endearing and inspirational video that continues to build upon the Pickle philosophy. In Bob’s contagiously enthusiastic manner, he teaches viewers that “if you look and listen, your customers will tell you what your Pickle is.” More Information and Pricing Details No ratings yet Who Cares? SKU: COAWHO “Customer service just isn’t what it used to be.” That statement can’t be supported with statistics but not many people would argue it. The GOOD news is that organizations offering EXCELLENT customer service now have a greater competitive advantage than ever before! More Information and Pricing Details No ratings yet Who Cares? Government Version SKU: COAWHO-G “Customer service just isn’t what it used to be.” That statement can’t be supported with statistics but not many people would argue it. The GOOD news is that organizations offering EXCELLENT customer service now have a greater competitive advantage than ever before! More Information and Pricing Details No ratings yet You've Got Customers! SKU: VID002 In spite of all the attention given to customer service, it seems to be getting worse. What's the problem? There has been an overemphasis on the superficial—the greeter at the door, the forced smile, and the gratuitous "have a nice day." Certainly, a pleasant manner is important, but all too often meaningful service is lost while superficial friendliness masks the problem. Delivering exceptional custome... More Information and Pricing Details No ratings yet You've Gotta be Kidding me! Customer Service is Easy! SKU: YOUVE Hosted by Emmy Award winner John Burke. Have you ever had one of those customer service moments that totally changes your impression of a business forever? You Vow That You will Never do business with them ever again. That's when you say, "You've Gotta be Kidding Me!" More Information and Pricing Details

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