|
Safety Videos | Safety DVDs
|
Healthcare Customer Service Training Videos & DVDs
| Customer Service |
No ratings yet
|
An Invisible Man Meets the Mummy (Healthcare Version)
SKU: CRMINV-HC
This entertaining film presents a lighthearted look at the rights and wrongs of customer service. It shows that everyone has customers; internal, external or both and there's no place to hide from them. Not even in red tape.
|
No ratings yet
|
Customer Service: Natural As Child's Play
SKU: CHC-CUS040
We all know that healthcare professionals are busy -- now more than ever. But being warm, friendly and helpful doesn't mean you can't also get your work done. Coastal HealthTrain's program Customer Service: Natural As Child's Play, details entertaining real-life scenarios and the best ways to handle them. A humorous host provides enlightening commentary on how natural customer service can be, as natural as child's play.
|
No ratings yet
|
Difficult Behavior: Breaking Through
SKU: CHC-CUS006
This important program discusses the strategies for handling patients whose behavior is difficult. Problem behavior is a catch-all term that refers to patients actions that are not dangerous but can still lead to disruptions of care. Examples of these actions include arguing with staff or visitors, challenging the rules, noisy behavior, name calling and swearing.
|
No ratings yet
|
General Hospitable: Keeping Your Patients Satisfied
SKU: CRMGEN
When we talk about patient satisfaction, customer service plays a huge role, almost as much as the diagnosis and treatment. This entertaining healthcare service video shows all healthcare employees from the receptionist to the x-ray technician that they have "moments of truth when interacting with patients and how these experiences can be perfect opportunities to deliver exceptional customer service.
|
No ratings yet
|
It's a Dog's World - Second Edition
SKU: CRMITS
This humorous customer service video is specifically for the healthcare sector. It's a dog-eat-dog world out there. Your healthcare organization is up against a lot of competition these days. How can you collar a bigger share of the market? The answer is patient satisfaction. Simple things like friendly faces, accommodating service and smooth-running operations are what counts. Patients judge your organization on how they are treated, as well as on your technical expertise. The key to delive...
|
No ratings yet
|
Lila’s Story
SKU: CHC-CUS005
This program is hosted by a career nurse who becomes a patient herself. As she looks back on the people she treated, she sees that over the years, something got lost: her ability to really care about the people and families behind the illness. Lila’s Storywill enhance your employees’ work satisfaction and your patients’ lives—it’s a must-see for anyone working in healthcare.
|
No ratings yet
|
Patient Diversity: Beyond the Vital Signs
SKU: CRMPAT
Patient Diversity: Beyond the Vital Signs is a health care workplace diversity training program on dvd or video. Spend the afternoon in almost any hospital and you'll discover the challenges of providing—and receiving—medical care in this increasingly diverse era. That's the lesson delivered in Patient Diversity: Beyond the Vital Signs.CRM Learning
|
No ratings yet
|
The Healthcare Toolkit Volume 2
SKU: CRMHEA-TOOL2
When it comes to delivering quality outcomes in healthcare, it is vitally important that employees have respect for all patients, a commitment to clear communication and a willingness to quickly resolve conflicts. It’s also important that clinical staff acting in a supervisory role know how to manage people. The assorted teaching clips in this toolkit can help you build these core competencies.
|
No ratings yet
|
The Healthcare Toolkit Volumes 1
SKU: CRMHEA-TOOL1
Individuals striving to deliver patient-centered care must have a high degree of integrity, a knowledge of what drives patient satisfaction and an ability to work well in teams. The assorted teaching clips in this volume of The Healthcare Toolkit can be used to build these competencies. The training needs in healthcare organizations can change on any given day. In some cases, a topic requires a lengthy facilitated classroom-training event and in other situations there is only enough time for...
|
No ratings yet
|
The Healthcare Toolkit Volumes 1 and 2
SKU: CRMHEA-TOOL
The assorted teaching clips in this 2-volume Toolkit -- pulled from some of the healthcare industry's best interpersonal skills training videos -- can be used to build these core competencies. The training needs in healthcare organizations can change on any given day. In some cases, a topic requires a fully facilitated classroom-training event and in other situations there is only enough time for a quick meeting or lunchtime learning session. In either case, when you gather people together fo...
|
No ratings yet
|
What Do You See? - Compassionate Care and Treatment in Healthcare
SKU: STAWHAT
What Do You See? by Amanda Waring is a 7-minute film that illustrates the need for more compassion and care in the treatment of the infirm. The program highlights the importance of seeing every patient as an individual, interacting with them, and treating them with compassion. It also discusses the importance of emotional care in alignment with medical care.
|
|
|
|
|
|
|
Product
