SKU: CRMCOM
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A library of 39 video clips on various aspects of communication, plus a comprehensive guide for using the clips in a number of innovative ways!
Designed for maximum flexibility, the Communication Toolkit provides you with high quality video vignettes that you can easily incorporate into your own custom training courses. Each vignette/clip runs anywhere from 20 seconds to 3 minutes and depicts a common workplace interaction. Suggestions are provided for using the clips to draw out specific lessons/skills on communication.
The 39 clips in the Toolkit fall into the following communication skill categories:
- Speaking Clearly and Specifically
- Listening/Asking for Clarification
- Nonverbal Communication
- Resolving Conflict/Difficult Conversations
- Group Communication
- Presentation Skills
Clips are provided in two formats:
Format 1: The clip is introduced with some brief narration. The narration sets up the scene and gives a very general idea of what to look for in the vignette. As the narration plays, key phrases and words are highlighted through on-screen graphics.
Format 2: The scene plays without any set-up narration/onscreen graphics.
The accompanying Leader's Guide contains the following information for each clip:
- Primary and secondary skills that can be taught using the clip
- Suggested training applications
Background information relevant to the clip
- Scene description and photo
- Suggested Discussion Questions along with possible responses
- Activity Suggestions
- Key points to draw from the clip
- Ideas for following up on training conducted
- Suggestions for using the clip in conjunction with other clips in the Communication Toolkit
Program Contents:
Video clips on CD-Rom and DVD, printed Leader's Guide and Leader's Guide on CD-ROM. The Guide also contains reference tables that help you select clips by skill (such as Listening) or application (such as Supervisor-to-Subordinate communication).
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