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Learn how to turn a
difficult conversation into an effective one!
For Your Business Issues On
Communication Skills, Conflict Resolution, and Teamwork.
How To-Training Points:
- How to focus on defining the basic
problem of an issue.
- How to see the situation from the
other’s point of view.
- How to make sure your words, body
language and tone of voice all send a consistent message.
- How to give and get feedback.
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How to lighten up a
heated discussion.
Communicating with coworkers
can be one to the most challenging parts of your workday. At one time or
another, we’ve all had to maintain a conversation with someone who is
defensive, a poor listener or a discussion dominator. Communication
Nightmares shows specific examples of how to handle these
personality traits and how to turn that challenging situation into an
effective conversation.
Communication Nightmares
explains that you must first make up your mind to deal with the
situation, no matter how complicated or emotional it might be. Second,
you must make the commitment to stick with the challenge until your
message is clearly understood. Remembering these two tips will improve
the way you communicate with your coworkers and the way they respond to
you.
Video synopsis:
The dramatic scenarios in Communication
Nightmares exemplifies coworkers struggling through different types
of conversation and personality conflicts: a retail worker and manager
trying to understand the other’s perspective, an employee struggling
to get his boss to listen, an employee dominating the group discussion,
an employee interrupting the conversation, and an employee having
difficulty communicating what she really wants to say. Each
dramatization shows how each of these situations can be improved by
understanding how to apply the appropriate techniques.
Package Includes: 26 minute VHS video or DVD and Leader's Guide.
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