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This video shows that even the most delicate situation can be overcome when dealt with using the appropriate counselling techniques. It introduces the four stages of a structured approach to counselling: setting up the interview, getting people talking by using open questions, helping them think through their problem, and discovering the solution for themselves. This program illustrates how managers can spot impending problems, how to create an opportunity to talk confidentially, how to remain neutral and friendly, and how not to impose their solutions.
Features and applications
Complements any interview skills or management course
Suitable for inexperienced managers, team leaders or personnel staff
Realistic, yet light-hearted drama reinforces key messages
Key sections are ideal for supporting role-plays
Also Available in SPANISH and FRENCH
Package includes: 25 minute DVD, Course Leader's Guide, Delegate worksheets on disk, Powerpoint slides, and Self-Study Workbook on disk.
Due to contractual restrictions, this product is available for shipment to USA addresses only.
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