SKU: LEABUT
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Production Date: 1994
This customer service video takes on one of the least talked customers - the internal one!
Internal customers are often ignored or taken for granted--an attitude that compromises the productive flow of work through your company. This video program will teach your employees to respect internal customers as if they were paying clients.
Key How-To Learning Points:
How to show respect for internal customers by determining their needs.
How to keep internal deadlines and make commitments that stick.
How to listen, ask questions and improve relations with coworkers.
Package Includes: 21 minute VHS video or DVD, Self-Study Book and Leader's Guide.
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