Bob Farrell got his start as a restaurateur founding the famous
Farrell's Ice Parlors. During his career running the 55 restaurant
chain, he developed his now famous customer service and leadership
skills that resulted in the runaway hit customer service video -
Give em the Pickle!
Early in Bob's career as a restaurant owner, he had a woman write him about
how she was disappointed about the fact that she had been charged for extra
pickles. He didn't know that an employee had taken it upon themselves to
charge for pickles, but he took it as a wake up call and made it his company's
mantra - Give em the Pickle!
In his
customer service videos and in his
leadership videos,
Bob uses his wit and wisdom to entertain and enlighten. The style is funny
and engaging and will inspire everyone in an organization to better leadership
and customer service. Bob Followed up Give em the Pickle with
The
Leadership Pickles and What's Your Pickle?
