SKU: CRMINV-HC
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Healthcare Version
This entertaining film presents a lighthearted look at the rights and wrongs of customer service. It shows that everyone has customers--internal, external or both--and there's no place to hide from them. Not even in red tape.
Yet without realizing it, many capable people let red tape cloud their vision of what customer service is about. To illustrate this point, we've cast the employee as an inflexible mummy wrapped in red tape. The customer is invisible because the mummy just can't see him. But only temporarily--because the eight skills for good customer service are soon revealed.
With all the wit and wisdom of the legendary film Remember Me, this film is sure to elevate the quality of your customer service from the inside out. An important training tool for new hires and a valuable reminder for seasoned employees.
Participants will learn about flexibility--policies and procedures are no good if they alienate your customer and their needs. They will learn about planning--creating and implementing a solid plan of action increases efficacy. Additionally, they will learn about attitude--it's not merely what is said, but how, that imparts critical messages to customers. They will also learn about measurement--tracking progress provides effective tools for change, and more.
Package Includes: 25 minute video, Leader's Guide and Participant's Workbook.
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