TrainingABC

The Best Diversity Training Videos on the Market

Thursday, December 30 2010

The world that we live in has never been more diverse and as a result workplaces have never had more of a need for tolerance, understanding and communication. One of the best ways to address this issue is through diversity awareness training with diversity videos. Video training is one of the most effective tools in adult learning and these training packages include leaders guides, participant materials and in some cases Power Point presentations - every thing you need to facilitate a training session.

Diversity Face to Face: Overcoming Stereotypes & Microinequities - This new video focuses on four main aspects of diversity in the workplace - stereotypes, similarities, unity and benefits. The program is really hip and uses an extremely high level of production value for a training video. Because it is brand new, it covers cutting edge diversity topics as well as classic problems.

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Customer Service Training - Own the Customer's Needs

Wednesday, December 29 2010

Customer service training is the key to a successful business. A company can have every other aspect of their business set perfectly, yet if the service isn't right, then the business will fail. Great customer services starts with great training. Every employee needs to know the company's service policies and how to work within these policies to provide the best service possible. Some of the most important skills in every customer service training program are active listening, defining customer's needs, making every customer their own and helping customers outside their department.

Listening is the first skill to develop as a customer service representative. Without good listening skills, great service is not possible. Focus your attention directly on the customer and completely stop the task you were working on. Maintain eye contact with the customer and make sure you hear every word. If necessary, ask questions to make sure you understand exactly what they are looking for.

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Customer Service - It's As Easy As Giving a Pickle

Tuesday, December 28 2010

In the business world everyone has customer service standards and everyone knows the basics of customer service. Sometimes it's tough to get an edge in service because everyone has about the same service standards. If you've reached this point, it might be time to hand out some pickles. I don't mean pickles literally. Customer service guru Bob Farrell defines pickles as the extra things you can do in service that make the customer happy. In other words, what can you do beyond the norm to "wow" the customer with your service? In Bob Farrell's case it was literally pickles. He gave extra pickles for free. In your case, it's probably going to be something else.

Here are some examples I've found.

An ice cream shop in Ohio puts a candy face on all of their kids scoops - two candy eyes, a candy nose and a candy mouth cost almost nothing but are huge for kids. They will pester their parents to go to the ice cream shop with the face.

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Verbal Sexual Harassment

Monday, December 27 2010

We all know what verbal sexual harassment is or do we? The problem with verbal harassment remains pervasive throughout the workplace and causes hostile workplace harassment complaints and lawsuits as well as reduced productivity. The workplace should be a harassment free zone where everyone can work in a safe and comfortable environment. The productivity of your employees will remain high and it's just the right thing to do.

Some examples of verbal sexual harassment are - imitating a male or female voice in a derogatory way, whistling or catcalling, crude jokes or remarks, lisping to infer a homosexual voice or talking in a breathy sexual way to name just a few.

The best ways as a supervisor to stop the behavior and avoid harassment complaints are the following. Only refer to people by their name, title or a positive non-sexual term.

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Sexual Harassment - The Difference Between Men and Women

Sunday, December 26 2010

Much of the problem with sexual harassment in the workplace lies in the fundamental difference in perceptions that men and women have of appropriate words and behavior. What men think is appropriate is many times completely opposite of what women think is appropriate. Misconceptions and misunderstandings lead to behaviors that are construed as hostile work place harassment. There are several specific behaviors that remain pervasive in the workplace.

The Complement

Many men have always thought that women like to be complemented on the way they look and this is true under the right circumstances and in the appropriate place. However, this is almost never true in the workplace. When a man complements a co-worker or a subordinate on their looks in the workplace it almost always is inappropriate. The man may have absolutely no malice in the complement, but to the woman it is belittling and or offensive. All complements in the workplace should remain work related if possible and never on appearance.

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