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Meet Alec, a
top-notch CSR recently promoted to supervisor. Alec is excited
and a bit overwhelmed by his new responsibilities--especially
the challenge of moving from the role of friend/colleague to
team supervisor. Fortunately, he has a wise boss who guides him
through the transition.
It's not always
easy, but Alec finds his place, while his team learns to trust
his guidance, work together more efficiently, and function more
independently.
A comprehensive
training program for new and seasoned supervisors alike, After
All, You're the Supervisor! provides an array of tools for
use in your training sessions and as follow-up to help keep your
training fresh.
After All, You're the Supervisor! holds the key to
effective supervision, teaching the eight components of
supervisory success:
#1: Acknowledge
Your New Role.
#2: Plan and
Prioritize.
#3: Be
Accessible.
#4: Encourage
Teamwork.
#5: Communicate
Upward and Downward.
#6: Delegate.
#7: Discipline
Effectively.
#8: Provide
Feedback.
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