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Sort by:     SKU      Product     Price     Default     Result pages:   1 2 3 4   20 Training Workshops for Customer Service SKU: HRD20CS1 Enhance customer service at all levels of your organization with these two volumes of 20 ready-to-use training workshops. Each workshop includes detailed trainer's notes, transparency masters, and participant handouts. All materials are fully reproducible which makes them an excellent value for your training dollar! More Information and Pricing Details No ratings yet 20 Training Workshops for Listening Skills SKU: HRD20T Train your staff to listen with skill and sensitivity. This volume contains 20 ready-to-use workshops including detailed notes for the trainer, handouts, and reproducible participant materials. Each workshop takes 1-3 hours to complete. More Information and Pricing Details 25 Instruments for Team Building SKU: HRD25TEAM This new collection of instruments provides team building practitioners with tools designed to assist in the development of individuals, teams, and organizations. The instruments range from very simple, self-scored tools, to more complex assessments that provide in-depth information on teams. More Information and Pricing Details 25 Role Plays for Interpersonal Skills SKU: HRD25ROL Provide opportunities for individuals to test new skills in a risk-free environment. Provide training in areas that can only be developed by practice Obtain feedback from observers to aid personal development. Enable participants to test their skills in a variety of real-life situations More Information and Pricing Details No ratings yet 50 Activities for Achieving Change SKU: HRD50CH Outline the process of accepting change, demonstrate the need for change, reduce conflict, and improve communication skills. More Information and Pricing Details 50 Activities for Achieving Excellent Customer Service SKU: HRD50ACHCS 50 high quality activities which may be easily aligned with the specific needs and identified competencies within your customer service area. These activities will improve the service training retention needed to bring your employees to the highest level of service. More Information and Pricing Details No ratings yet 50 Activities for Coaching and Mentoring SKU: HRD50COA Hands-on exercises, realistic case studies, and fast-paced role plays sharpen coaching skills in several key roles, including team leader, facilitator, counselor, mentor and director. More Information and Pricing Details 50 Activities for Conflict Resolution SKU: HRD50CON This collection of activities, self-assessments, and exercises is especially useful as a resource to introduce the issue of conflict and its resolution as a part of workshops on management, leadership, communication, negotiation and diversity. More Information and Pricing Details No ratings yet 50 Activities for Creativity and Problem Solving SKU: HRD50ACRE Activities to develop creative thinking, offer new approached to problem solving, develop approaches to problems that will not respond to traditional problem-solving methods More Information and Pricing Details No ratings yet 50 Activities for Developing Counseling Skills for Managers SKU: HRD50ADC This activities book comes complete with learning objectives, facilitator guidance, and reproducible materials. More Information and Pricing Details No ratings yet 50 Activities for Developing Emotional Intelligence SKU: HRD50AEI Emotional Intelligence explains why, despite equal intellectual capacity, training, or experience, some people excel while others of the same caliber lag behind. Certain competencies are found repeatedly in high performers at all levels, from customer service representatives to CEOs. More Information and Pricing Details No ratings yet 50 Activities for Developing Leaders Vol. 1 SKU: HRD50ADEV This unique volume offers ready-to-use, proven activities to introduce and develop key skills in leadership training. Each activity includes clear objectives, detailed instructions on how to run the activity, and reproducible participant materials. More Information and Pricing Details No ratings yet 50 Activities for Developing Leaders Vol. 2 SKU: HRD50ADEV2 For years, the popular 50 Activities for Developing Leaders, Volume I, has helped trainers effectively introduce and reinforce key skills in leadership training. Now the all-new, second volume reflects the best and latest thinking on leadership theory making it the best tool available for building leadership skills, attitudes and competencies. More Information and Pricing Details No ratings yet 50 Activities for Developing Supervisory Skills SKU: HRD50ADS Training Objective: Define the role of the supervisor, Develop key supervisory skills, including planning, organizing, and controlling, Improve communication skills, Develop skills for running effective meetings. More Information and Pricing Details No ratings yet 50 Activities For Diversity Training SKU: HRD50DIV 50 activities that are ready to use and includes trainer's notes and all necessary handouts and overhead transparency masters. More Information and Pricing Details

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